Freedspace Privacy Policy - Freedspace

Privacy Policy

Last Updated: 19 May 2026

At Freedspace (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (freedspace.com.au) or interact with our services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Spam Act 2003.

Please read this policy carefully. By using our website and services, you consent to the data practices described in this policy.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out contact forms, request a quote, subscribe to our marketing materials, or enquire about our products and services.

This information may include:

  • Identity Data: First name and last name.
  • Contact Data: Email address, phone number, and physical/billing address.
  • Business Data: Company name, industry type, and job title.
  • Interaction Data: Specific details regarding your enquiries, sales requests, project requirements, or customer support communications.

2. Automated Tracking and Data Collection Technologies

When you navigate our website, certain technical and behavioural data is collected automatically via third-party integrations. This includes:

  • Cookies and Analytics (Google Tag Manager): We use tracking technologies to collect data about how users interact with our site (e.g., pages visited, time spent on the site, links clicked). This helps us improve our website functionality, track user behaviour for optimization, and enhance your browsing experience.
  • Spam and Security Protection (Google reCAPTCHA): To protect our web forms from spam, abuse, and automated attacks, we utilize Google reCAPTCHA. This tool analyzes hardware, software, and user behavioral patterns. The data processed by reCAPTCHA is handled in accordance with the Google Privacy Policy and Terms of Service.

3. How We Use Your Information

We use the personal and technical data we collect for the following specific purposes:

  • To respond to your product enquiries, support requests, or sales quotes submitted via our contact forms.
  • To organize and manage our customer relationships through our secure Customer Relationship Management platform (Zoho CRM).
  • To deliver relevant marketing communications, updates, and promotional materials (where you have consented to receive them).
  • To maintain, analyze, and improve our website’s performance, layout, and user experience.
  • To secure our platform against fraudulent, malicious, or abusive activity.

4. Marketing Communications and Your Rights (Spam Act 2003)

We strictly adhere to the Spam Act 2003. If you opt-in to receive commercial electronic messages or marketing communications from Freedspace, we ensure transparency and control:

  • Opting Out: You can unsubscribe from our direct marketing or CRM-based email lists at any time by clicking the “Unsubscribe” link at the bottom of our emails, or by contacting us directly at info@freedspace.com.au.

5. Sharing and Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties. Your data is only shared with trusted third-party service providers who assist us in managing our business operations, including:

  • Zoho CRM: Used for securely storing contact details and tracking customer interaction history.
  • Google Services: Utilized for web traffic analytics and form protection.

Overseas Disclosures: Some of our software partners (such as Zoho and Google) utilize global data storage infrastructure. Consequently, your data may occasionally be transferred to, or stored on, secure servers located outside of Australia (such as in the United States or Europe). We ensure these providers maintain data security standards equivalent to the requirements under Australian privacy laws.

6. Data Security and Retention

We implement robust technical, physical, and administrative security measures to prevent unauthorized access, loss, misuse, modification, or disclosure of your personal information. We retain your information only for as long as necessary to fulfill our business obligations, or to satisfy legal, accounting, and compliance requirements.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccurate, outdated, or incomplete data.

If you wish to view, update, or request the deletion of your personal data, please contact us using the details provided below. We will handle and respond to your request within a reasonable timeframe.

8. Making a Privacy Complaint

If you have any concerns or wish to lodge a complaint about how we handle your personal information under the APPs or the Spam Act, please contact us in writing. We take all privacy matters seriously and will investigate and respond to your complaint within 30 days.

If you remain unsatisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For any questions, requests to access or correct data, or privacy-related inquiries, please contact us at:

  • Company Name: Freedspace
  • Postal Address: 7A Kent Street, Yarraville, VIC 3013, Australia
  • Email: info@freedspace.com.au
  • Phone: 03 7018 2121