Thinglab Customer Support

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- - 3D Printing
    - We provide professional quality 3D printing services.
      
      With decades of combined experience in 3D printing services, and a large range of 3D printers in house, no one is better equipped to print your models.
      
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  - 3D Scanning
    - If you require professional 3D scanning services the team at Thinglab are here to help. With over 20 years scanning experience we have the knowledge, expertise, software and equipment to help with your individual needs.
      
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  - 3D Design
    - Do you need for 3D design services but don’t have the time or in-house resources? The Thinglab team are equipped with industry leading tools and ready to help you.
      
      Our team specialises in design/modelling directly from scan data.
      
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  - Customer Support
    - We pride ourselves in providing the highest level of support to find the right solution quickly with minimal disruption to your workflow.
      
      Our customer support staff know our full product range inside and out so they are the best equipped to help you.
      
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- - About Us
    - Thinglab provides product sales, professional services and support for the professional, education and arts sectors.
      
      We are proud of the industry leading brands that we sell, our long history and our track record. The talented Thinglab team is a major key to our success, we’ve been able to draw on the best creative and technical skills available to provide outstanding solutions and services.
      
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    - A HUGE THANK YOU to Joe and Chris at Thinglab. I am new to the world of 3D printing and have now had my Replicator 2X for 1 month completing 200 hours of print time with only minor fine tuning required, Joe has been there to help me out with advice along the way. The team at Makerbot also deserve a HUGE THANK YOU, the Replicator 2X is a great product and is easy to use. They have also been quick to reply to any questions relating to their software (Makerware), I cannot wait to see what Makerbot come up with next. Keep up the great work!
      
      Dennis Bormann | Fretek
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- - Contact Us
    - Are you uploading files larger than 5mb?
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      Do you want a quote based on your STL?
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    - Phone
      03 9687 8638
      
      Address
      7A Kent Street,
      Yarraville, VIC 3013
      Australia.
  - Request a Sample
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  - File Upload
    - There are some situations where we may require you to send us large files to help with quoting, technical support, printing services, and so on.
      
      You can choose to click through to our upload page or send us your files via wetransfer.com. If you use we transfer make sure you call us to discuss the best email address and to let us know the file is on it's way.
      
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  - Careers
    - Sorry, there are currently no advertised positions available at Thinglab.
      
      That said Thinglab is going through a significant growth period so we are always on the look out for the right people to join the team.
      
      If you are looking for an exciting opportunity to work with industry leading technologies we’d love to hear from you.
      
      Please send your resume and a cover letter to [email protected] describing who you are and why you would be a good fit at Thinglab.
      
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Customer Support

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Home / Thinglab / Thinglab Professional Services / Thinglab Customer Support

Customer Support

We pride ourselves in providing the best level of support to find the right solution quickly with minimal disruption to your workflow.

Our customer support staff know our full product range inside and out.

No matter what your problem, our team are just a phone call away and ready to help you find the best solution.

Phone

03 9687 8638

Address

7A Kent St,
Yarraville, VIC 3013
Australia.

Send a Message

Are you uploading files larger than 5mb?
Upload Large File

Do you want a quote based on your STL?
Instant Quote Calculator

(Accepted filetypes: pdf,jpg,jpeg,png & gif. Max file size: 5mb)

Thinglab Customer Support

All products purchased from Thinglab come with free Thinglab Customer Support. Our support team use and know our products inside and out.

Thinglab Customer Support includes

friendly email and phone support during our normal business hours
from 9:00 am until 5:00 pm
Monday to Friday (Excluding public holidays)

Thinglab Premium Support

Is your 3D equipment essential to your business workflow? On top of our regular support we have premium customisable options which include additional benefits to reduce downtime and improve productivity.

Thinglab Premium Support can include

professional product installation
preventative maintenance
customised training tailored for your staff
hot swap-able products, if your product is being repaired we can keep your business moving
access to our support crew outside of regular business hours
priority support.

Submit a Support Ticket

Want To Know More?

Our support team are just an email or a phone call away.